Shipping policy
Last updated: 15 September 2026
We want your Raw Halo order to reach you quickly and in the best possible condition. This Shipping Policy explains our current delivery options, charges and estimated delivery times.
1. Where we deliver
We currently deliver to:
- England
- Scotland
- Wales
- Northern Ireland
- Isle of Man
- Jersey
- Guernsey
Delivery services, charges and estimated delivery times may vary depending on your location and will be confirmed at checkout.
2. Processing and dispatch
Orders placed before 11am Monday to Friday are normally dispatched the same working day.
Orders placed after 11am, at weekends or on UK bank holidays will normally be processed on the next working day.
During particularly busy periods or due to circumstances outside our reasonable control, dispatch may occasionally take a little longer.
The delivery estimates below apply from dispatch, rather than from the time your order is placed.
3. UK delivery options and prices
For UK mainland orders, we currently offer the following delivery options:
Royal Mail 48 – £4.00
Estimated delivery: 3–5 business days from dispatch
FREE on orders of £50 or more
Royal Mail 24 – £6.00
Estimated delivery: 2–3 business days from dispatch
DPD – £8.00
Estimated delivery: 1–2 business days from dispatch
Delivery services, charges and estimated delivery times for the Isle of Man, Jersey and Guernsey may differ and will be shown at checkout.
Available delivery services and the final delivery charge will always be shown at checkout before you complete your purchase.
Delivery times are estimates and are not guaranteed unless expressly stated otherwise.
4. Tracking your order
Once your order has been dispatched, you will receive tracking information so you can follow its progress.
Tracking information may take a little time to update after your parcel has been handed to the courier.
5. Hot weather
Chocolate is naturally sensitive to temperature, and we want your Raw Halo products to reach you in the best possible condition.
During periods of exceptionally hot weather, we may occasionally delay or adjust dispatch to help protect the quality of your chocolate during transit.
Where a significant delay affects your order, we will contact you where appropriate.
6. Safe places and neighbours
Depending on the delivery service and the options available from the courier, you may be able to request delivery to a safe place or neighbour.
If you provide delivery instructions or nominate a safe place through the courier, please make sure the location is suitable and secure.
7. If your order hasn't arrived
If your tracking shows your parcel as delivered but you haven't received it, please first check around your property, any nominated safe place and, where appropriate, with neighbours.
If you still cannot locate your parcel, or your order has not arrived within the expected delivery timeframe, please contact us at hello@rawhalo.com with your order number and we'll investigate.
8. Incorrect or incomplete addresses
Please check your delivery address carefully before completing your order.
If you realise that you have provided an incorrect or incomplete address, please contact us as soon as possible at hello@rawhalo.com.
We will do our best to update the address before dispatch, but we cannot guarantee that changes can be made once an order has entered the fulfilment process.
If an order cannot be delivered because an incorrect or incomplete address was provided and the parcel is returned to us, we may ask you to pay the cost of redelivery.
9. Damaged orders
We take care to ensure your order is packed appropriately for delivery.
If your order arrives damaged or there is a quality issue with your products, please contact us as soon as possible at hello@rawhalo.com.
Please include your order number and, where possible, photographs of the product and packaging so that we can resolve the issue quickly.
For more information, please see our Returns & Refunds Policy.
10. Delivery delays
Occasionally, deliveries may be delayed by circumstances outside our reasonable control, such as severe weather, courier disruption or other unexpected events.
If we become aware of a significant issue affecting your order, we will take reasonable steps to minimise the impact and contact you where appropriate.
Nothing in this Shipping Policy affects your statutory rights, including any rights you may have where goods are not delivered within a required timeframe.
11. Contact us
If you have any questions about delivery or need help with an order, please contact:
Raw Halo Ltd
Email: hello@rawhalo.com
Correspondence address:
Unit 5493, PO Box 6945
London
W1A 6US
United Kingdom