Refund policy
We want you to love every bite of Raw Halo. If your order arrives damaged, there’s a quality issue, you receive the wrong product, or you’re simply not completely satisfied with your purchase, please contact us at hello@rawhalo.com within 14 days of delivery.
We’ll work with you to make it right and, depending on the circumstances, may offer a replacement, store credit or refund.
Damaged, faulty or incorrect products
If your order arrives damaged, there is a quality issue, or you have received the wrong product, please contact us as soon as possible at hello@rawhalo.com.
Please include your order number and, where possible, photographs showing the product and any damage to the packaging. This helps us understand what has happened and resolve the issue quickly.
Where a product is faulty, damaged or not as described, we will provide an appropriate remedy in accordance with your statutory rights.
Returns
As our products are food items, we generally cannot accept returns of products that have been opened unless they are faulty, damaged, incorrect or otherwise not as they should be.
If you would like to return an unopened product, please contact us at hello@rawhalo.com within 14 days of delivery before sending anything back. We will let you know whether the product can be returned and provide the appropriate instructions.
Please do not send products back to us without contacting us first.
Nothing in this policy affects your statutory rights.
Cancelling an order
If you wish to cancel your order, please contact us as soon as possible at hello@rawhalo.com.
We’ll do our best to stop your order before it is processed for dispatch, but as our warehouse works quickly, this may not always be possible.
If we’re able to cancel your order before dispatch, we’ll issue a full refund to your original payment method.
If your order has already been dispatched, please get in touch and we’ll let you know the options available in line with this Returns & Refunds Policy.
Refunds
Where we agree to issue a refund, it will normally be made to the original payment method used for your purchase.
Once we have processed your refund, the time it takes to appear in your account will depend on your bank or payment provider.
Where appropriate and with your agreement, we may alternatively offer a replacement or store credit.
Contact us
If you have any questions or there is a problem with your order, please contact us at hello@rawhalo.com.
Please include your order number when contacting us so that we can help you as quickly as possible.
Your statutory rights are not affected by this policy.