Delivery

We can deliver your items to any address, whether your home, place of work or a friend’s address. Please ensure you complete the desired delivery address during the checkout process.

Our Next Day and Special Delivery options are tracked services and requires a signature. If you are unable to accept the delivery, you will be left instructions on how to retrieve your parcel.

If you have any problems with your delivery, please contact us at hello@rawhalo.com.

Free Delivery

We currently offer free standard UK delivery on orders over £25.

Delivery Times

Orders placed before 11am are generally despatched same day. We aim to despatch all orders within 24hrs of receiving (excluding weekends and UK Bank Holidays). All estimated delivery times are from point of despatch, and not from time of placing order. If you have an extra special order, please contact us at hello@rawhalo.com to avoid any disappointment.

UK Delivery
– Royal Mail 1st Class (1-3 Days) £1.99
– DPD Delivery (Next Day) £7.00

Europe Delivery
– Royal Mail Tracked + Signed (3-5 Days) £12.99

ROW Delivery
– Royal Mail Tracked + Signed (7-14 Days) £17.99

Unfortunately, we do not currently ship to the US or Canada.

Tracking your Order

When your order has been despatched you will receive an automated email. If your delivery service is a tracked service, the email will include your tracking number which can be entered on the relevant shipment tracking website.

Delivery Information

Our UK standard shipping orders are shipped via Royal Mail 1st Class. Our next day shipping is shipped via DPD/Interlink. Please note that this service does not guarantee next day delivery from time of placing order, however it does guarantee next day delivery from time of despatch.

All our International deliveries are shipped via Royal Mail. For International orders, delivery times will vary accordingly by destination. We ask customers outside the EU to note that we cannot be held responsible for delays in transit caused by customs and import procedures.

Destination Royal Mail Next Day Delivery
UK 1 – 3 days 1 day
Europe 3 – 5 days
ROW 7 – 14 days

ACCEPTED PAYMENT METHODS

We accept the following payment methods: Visa, Visa Debit, Mastercard, Mastercard Debit, American Express, Paypal and Apple Pay.

PAYING FOR YOUR ORDER

Payments must be made at the time of placing an order. Our payment pages are secured using SSL security. We are confident this provides the most secure method of handling your payment.

Our payment processors, Stripe™ and PayPal™ will carry out the necessary card verification processes and we will check your contact details and availability of the goods on receipt of your order. If we are unable to supply any goods for any reason, we will inform you as soon as possible and we will provide you with a refund for these goods within 2 working days.

The price to be paid for your order is that displayed at the final checkout stage.

Once your payment has been authorised, it will be debited. You will receive confirmation of payment and your unique order number via email. If your payment is not authorised, you may be given the opportunity to try again or use a different payment method. No payment will be deemed to have been received until we have received cleared funds. Payment will generally be charged before we despatch your order.

If you order goods from our site for delivery outside of the UK, the order may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we do not have control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

FAQs

Dietary Information

Is Raw Halo chocolate certified organic?
Yes, all of our products are certified organic by Organic Farmers and Growers.

Where does Raw Halo cacao originate from?
We use only the finest organic cacao from Peru. We select the Criolla variety which is considered “the King of Cacao” which is well known to produce incredibly high quality beans which give our chocolate its unique, fruity taste.

Is Raw Halo chocolate suitable for vegetarians?
Yes.

Is Raw Halo chocolate suitable for vegans?
Yes, our full range is approved by The Vegan Society.

Is Raw Halo chocolate dairy-free?
Yes, our products contain no dairy, are produced on a dairy-free production line, and are regularly allergen tested for dairy.

Is Raw Halo chocolate suitable for coeliacs?
Yes, our products contain no gluten, are produced in a gluten-free facility, and are regularly allergen tested for gluten.

Is Raw Halo chocolate suitable for people with a nut allergy?
Unfortunately not. All our products are manufactured in a facility which handles nuts.

Is Raw Halo chocolate GM free?
Yes.

What are the nutritional values of Raw Halo chocolate bars?
Please visit the Our Bars section, where you’ll find full nutritional information for each bar. We also provide a nutritional table on the back of each of our chocolate bars.

Why do you call your milk bars ‘mylk’?
There are strict regulations in place preventing the use of the word ‘milk’ where a product does not contain any actual milk content. As all of our bars do not contain any milk, we use the word ‘mylk’ instead to show this as our milk chocolate equivalent. This spelling is commonly used in the health food industry to describe products containing milk equivalents (e.g. almond mylk, coconut mylk etc.). Our mylk raw chocolare bars use creamed coconut and lucuma powder to produce the creamy taste.

Packaging

Can Raw Halo packaging be recycled?
Yes, all our packaging is 100% recyclable, and plastic-free. The inner foil is aluminium, and the outer wrapper is paper, which are both widely recycled.

Storage Information

What is the average shelf life of Raw Halo chocolate?
All of our bars have at least a 12 month shelf life from the date of production.

Does Raw Halo chocolate need to be kept in the fridge?
No, our chocolate bars are best stored at room temperature. Storing our chocolate in the fridge can cause “chocolate bloom” which is when a pale white layer can be seen on the surface of the chocolate. If your chocolate melts due to hot weather, it’s fine to refrigerate until it solidifies (20-30 minutes should be enough) but this should then be stored back in a cool cupboard.

Brand Enquiries

Can I stock Raw Halo chocolate in my shop / cafe?
Yes, we’d be delighted for you to join our growing list of stockists. Please contact us at hello@rawhalo.com to discuss further.

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